lucybd Privacy Policy

This Privacy Policy ("Policy") has been prepared on behalf of the lucybd platform ("we", "our"). It applies to the website lucybd.cam and all services under it. By using our platform, you ("user") consent to the terms of this Policy.

lucybd is committed to ensuring a safe and transparent online gaming environment for users in Bangladesh. Protecting your privacy and handling your personal information responsibly is one of our core goals.

1.1 Information You Provide

During account registration, login, and platform use, you may voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket, Upay, or bank account details)
• Documents applicable for identity verification
• Messages and information you provide when contacting support

1.2 Automatically Collected Information

When you visit the lucybd platform, certain information may be collected automatically, such as:

• IP address and device type
• Browser type and operating system version
• Page visit patterns and duration
• Session cookies and user preference cookies
• Referral source (where you came from before reaching the site)

1.3 Transaction Information

During deposit and withdrawal processes, details of your transactions are recorded. This includes the transaction amount, method (bKash / Nagad / Rocket / Upay / bank transfer), date, and status.

Collected information is used only for the legitimate purposes listed below:

2.1 Account Management

Your information is used for registration, login, and ensuring account security. Age verification and identity confirmation are also included in this purpose.

2.2 Service Delivery and Improvement

Information is used to improve your gaming experience and analyze platform performance. This includes resolving technical issues and testing new features.

2.3 Financial Transaction Processing

Your payment information is used to process deposit and withdrawal requests and to prevent fraud. The minimum deposit amount at lucybd is ৳200 and the minimum withdrawal amount is ৳500.

2.4 Customer Support

Our 24/7 live chat support team may use the necessary information to resolve your issues. All support is provided in Bengali.

2.5 Security and Legal Compliance

Your information may be used to detect fraud, prevent money laundering, and meet applicable legal obligations.

3.1 Retention Period

Your information is stored while your account remains active. Even after an account is closed, certain information may be retained for a defined period due to legal obligations, dispute resolution, or KYC requirements.

3.2 Technical Security Measures

The lucybd platform uses SSL encryption technology, which keeps your information secure during transmission. Our servers and databases undergo regular security audits.

3.3 Access Controls

Only authorized personnel may access user information for necessary purposes. Strict privacy guidelines are in effect for all staff.

3.4 Password and Account Security

Your account password is stored in encrypted form. We will never ask you for your password. If you notice any suspicious activity, contact us immediately.

lucybd does not share your personal information with third parties except in the following circumstances:

4.1 Service Provider Partners

Minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank), technical infrastructure, or customer support. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in accordance with court orders, lawful requests from law enforcement agencies, or applicable law. In such cases, we follow the minimum requirements of the law.

4.3 Business Transfers

In the event of any merger, acquisition, or asset transfer, user information may be transferred as part of the assets. You will be notified in advance in such an event.

4.4 With Your Consent

Beyond the circumstances listed above, information will be shared with third parties only on the basis of your explicit consent.

5.1 What Are Cookies?

Cookies are small text files stored in your browser. They help remember your session information, preferences, and account login status.

5.2 Cookies We Use

• Essential cookies: Required for login sessions and security; these cannot be disabled.
• Functional cookies: Store your language preferences and other settings.
• Analytics cookies: Collect anonymous data to understand platform usage.

5.3 Cookie Controls

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may limit platform functionality.

As a user of lucybd, you have the following rights regarding your own information:

6.1 Right to Know

You may ask us at any time what type of information is stored about you and how it is being used.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request that it be corrected. This change can be made through account settings or via support.

6.3 Right to Deletion

You may request that your account and associated information be deleted. However, certain information may be retained for a defined period due to legal obligations.

6.4 Right to Data Portability

You may request your personal information in a structured, machine-readable format.

6.5 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. Please contact our support team regarding this.

The lucybd platform is for users aged 21 and above only. We do not knowingly collect any personal information from minors.

Age is verified during the registration process. If it becomes known that information has been collected from a minor, that information and account will be deleted immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

8.1 Update Notifications

If this Privacy Policy needs to be changed, we will publish the revised version on this page and note the date of the change at the top of the policy. For significant changes, we will notify you by email or through the platform.

8.2 Use After Changes

Continued use of the platform after a policy update will be considered your consent to the new policy. If you do not agree to the new policy, the option to close your account is always available to you.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us through the following:

For more details, visit our About Us or Terms and Conditions page. To learn about responsible behavior in gaming, see our Responsible Gaming page.