lucybd Terms and Conditions

Welcome to the lucybd platform. These terms and conditions ("Terms") form a binding legal agreement between you and lucybd ("Company", "we", "us"). By accessing or using the platform through our website, mobile application or any other channel, you are considered to have fully accepted these Terms. If you do not agree with these Terms, please refrain from using the platform.

1 Definitions and Interpretation

The following words and phrases carry specific meanings in these Terms:

• "Platform" — The lucybd website and all related services.
• "User" or "Member" — A person who has registered with lucybd and manages an account.
• "Account" — A user's registered personal gaming profile.
• "Money" or "Balance" — Bangladeshi Taka (BDT) deposited in the account.
• "Bonus" — A promotional reward or additional credit granted by lucybd.
• "Services" — All gaming activities including slot games, fishing games, cricket betting and live casino.
• "Wagering" — The act of placing money as a bet in a game.

2 Account Registration and Eligibility

2.1 Registration Requirements

The following conditions must be met to open an account with lucybd:

• You must be at least 21 years of age.
• You must be a permanent or current resident of Bangladesh.
• All information provided at the time of registration must be true, accurate and complete.
• A person may operate only one account.

2.2 Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Allowing any third party to use your account is strictly prohibited. You must contact us immediately regarding any unauthorised access to your account or any suspicious activity.

2.3 Identity Verification

lucybd may at any time request relevant documents to verify a user's identity, age or address. lucybd reserves the right to suspend withdrawals until verification is completed.

3 Age Verification and Minor Protection

If a user opens an account by providing a false age, lucybd reserves the right to cancel that account and forfeit the balance at any time. Parents and guardians are requested to take appropriate measures to ensure that minors in their household cannot access this platform.

4 Deposit and Withdrawal Policy

4.1 Deposits

The following methods are accepted for depositing funds with lucybd: bKash, Nagad, Rocket, Upay and direct bank transfer.

Deposited funds are generally credited to your account within a few minutes. For any delay, please contact our 24/7 live chat support.

4.2 Withdrawals

The following rules apply to withdrawals:

• Minimum withdrawal: ৳500.
• Processing time: Approved withdrawals are generally completed within 10 to 45 minutes.
• Withdrawals may only be made using the same method used for the deposit.
• Withdrawals may be suspended until verification is completed.
• Withdrawals cannot be made while active bonus wagering requirements remain.

4.3 Financial Transaction Responsibility

A user may only deposit and withdraw using a payment account registered in their own name. Use of third-party accounts or payment methods is prohibited.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

lucybd offers new members a 100% bonus on the first deposit, up to a maximum of ৳8,000.

5.2 Wagering Requirements

The welcome bonus must meet a 15x wagering requirement before withdrawal. This means you must wager 15 times the bonus amount in games. Winnings related to the bonus cannot be withdrawn until the wagering requirement is met.

5.3 General Bonus Terms

• Each bonus offer has its own validity period and conditions.
• A bonus is applicable once per account, unless otherwise stated.
• Any attempt to claim bonuses through multiple accounts will result in all accounts being cancelled.
• lucybd reserves the right to modify or cancel the bonus programme at any time.
• Bonuses granted due to a clear technical error may be cancelled.

5.4 VIP Cashback Programme

Through regular play you can advance through lucybd's VIP tiers and enjoy weekly cashback:

• Bronze — up to 0.3% cashback per week.
• Silver — up to 0.6% cashback per week.
• Gold — up to 0.9% cashback per week.
• Platinum — up to 1.2% cashback per week.

VIP tier changes depend on gaming activity and engagement.

6 Gaming Rules and Fair Play

6.1 Game Outcomes

All games on lucybd operate using Random Number Generator (RNG) technology, which ensures impartial and random results. No external factor can influence the outcome of a game.

6.2 Game Activity Rules

• Each game has its own rules, and it is the user's responsibility to read them before the game begins.
• A game round that ends mid-way due to a technical error may be declared void.
• In the event of a dispute over a game result, the server log records will be treated as the final evidence.

6.3 Cricket Betting

Specific betting rules apply to participants in cricket betting events for BPL, T20 and other international tournaments. If a match is abandoned or postponed, bets will be cancelled and the original stake returned.

7 Prohibited Activities

The following activities are strictly prohibited on lucybd:

• Operating multiple accounts to abuse the bonus system.
• Collusion — manipulating games in coordination with other players.
• Playing games using automated software, bots or scripts.
• Intentionally exploiting technical errors or vulnerabilities in the platform.
• Money laundering or conducting any other illegal financial activity.
• Collecting or misusing other users' personal information.
• Attempting to gain unauthorised access to the platform's systems, network or database.
• Obtaining services by providing false or fraudulent information.

8 Privacy and Personal Data

Our detailed policy on the collection, storage and use of your personal data is published on our Privacy Policy page. The key points are:

• Your personal data is protected by SSL encryption.
• We do not sell or lease your information to third parties.
• Information may be shared with relevant authorities where required by law or for fraud prevention.
• You may request the correction or deletion of your personal data at any time.

9 Limitation of Liability

9.1 Service Continuity

lucybd strives to provide uninterrupted service. However, lucybd is not liable for temporary disruptions caused by technical maintenance, internet outages or unforeseen circumstances. Users will be notified in advance of significant maintenance.

9.2 Liability for Financial Loss

lucybd is not liable for funds lost through normal gaming activity. Users participate of their own free will and at their own risk. Where a verified technical error results in a financial loss, lucybd will provide a reasonable resolution.

9.3 Third-Party Services

Payment gateway services (bKash, Nagad, Rocket, etc.) are operated by third parties. lucybd is not directly liable for issues arising from the operation of these services.

10 Account Closure and Suspension

10.1 Closure by the User

Any user may close their account at will. All eligible balance should be withdrawn before closing the account. Please notify our support team to request account closure.

10.2 Closure by lucybd

lucybd may suspend or permanently close any account in the following circumstances:

• Breach of any provision of these Terms.
• Evidence of fraudulent or deceptive activity.
• Instructions from legal or regulatory authorities.
• If the account has been inactive for a long period of time.

11 Responsible Gaming

lucybd believes that gaming should be enjoyable and entertaining. We encourage all our members to play responsibly.

• Play within your own financial limits.
• Do not place more bets to recover money you have lost.
• Do not consider gaming as a means of earning income.
• Set limits on your gaming time and spending.

If you feel your gaming habits are getting out of control, please visit our Responsible Gaming page or get support via 24/7 live chat.

12 Changes to Terms and Conditions

lucybd reserves the right to change or update these terms and conditions at any time. Users will be given advance notice of significant changes. If you continue to use the platform after the updated terms have been published, you will be considered to have accepted the new terms.

Visit this page regularly to stay updated on changes. The date of the latest update will be noted at the top of the page.

13 Contact and Complaints Process

If you have any questions or need clarification regarding these terms and conditions, please contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• [email protected]

Complaints Process

For any dispute or complaint, please contact our support team first. We will try to provide an initial response within 48 hours. More complex matters may take additional time to resolve, but we will try to do so as quickly and fairly as possible.